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Information collected by Designs by Ntombam may also be shared with our partners to provide a seamless purchase and payment process.
Definition of Personal Information
The term “personal information” refers to information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person
The Information We Collect
You will be required to create a customer profile on our platform in which basic personal information will be assigned to you and stored for future visits to the Site.
We collect personal information when you make a purchase on the Designs by Ntombam platform. The information is collected to ensure we deliver a seamless purchase and delivery experience.
The information collected may be compulsory or optional in delivering the service/order, where possible we will indicate the distinction. The information collected will include but is not limited to your name, surname, contact number, email address, payment information (including card details), billing address, and shipping address.
Website usage information in the form of “IP address, cookies, web beacons, log files” will be collected to allow us to monitor internet usage information. This will also enable us to provide you marketing for product offerings that may be of interest.
How we use your information
The information collected will be used for the intended purposes in providing a seamless purchase and delivery experience:
- To obtain your personal contact information;
- To obtain you delivery information;
- To obtain banking information for transactional purposes (information is collected by third party payment providers, not Designs by Ntombam);
- To conduct customer satisfaction surveys;
- For future product / service marketing;
- For record keeping purposes;
Disclosure of Information’s
We may disclose your information to our service providers who are involved in the delivery process of your products/services to you. Our service providers have privacy policies that we can share upon your request on how your information is managed.
We may also disclose your information under the following circumstances:
- Where we are required by law
- Where we believe it is necessary to protect our rights
Information Security
We provide adequate protection for your personal information, and we stop any unauthorized access and usage of your personal information however, this does not guarantee that your information is completely safe from site breach. We will periodically review our security protocols to ensure your personal information remains secure, you agree that Designs by Ntombam will not be held liable for any information loss.
When we engage with our service providers, we require that they maintain the highest level of confidentiality, security, and privacy with your personal information to ensure it remains safe and secure.
Access to Information
You have the right to request a copy of your personal information that we maintain. You may contact us at shop@designsbyntombam.co.za with specific information requests. We will need a copy of your ID to confirm your identity before providing you with the information requested.
Information Retention
Information you provide when creating a profile or purchasing from Designs by Ntombam site will retain your information until you request us to delete it by emailing shop@designsbyntombam.co.za.
Correction of your Information
You will be able to correct any information on your profile created on the platform. If you are unable to correct/update your information you can reach out to our team by emailing shop@designsbyntombam.co.za
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at shop@designsbyntombam.co.za listed on our website.
